Effective Date: 26/01/2026.
Govaio Network (“Govaio”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit https://www.govaio.com or use any of our products and services (collectively, the “Services”).
By accessing or using our website or Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following categories of information:
1.1 Personal Identification Information
Full name
Company/organization name
Email address
Phone number
Billing address
Country, state, and city
Tax information (such as GST details, if applicable)
1.2 Account & Service Information
Username and account ID
Service plans purchased
Order history
Support tickets and communication records
1.3 Payment Information
Transaction IDs
Payment method used
⚠️ We do NOT store credit/debit card numbers.
Payments are processed securely via third-party payment gateways.
1.4 Technical & Usage Data
IP address
Browser type and version
Device type
Operating system
Login timestamps
Server logs and activity logs
1.5 Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to improve user experience and analyze website traffic.
2. HOW WE COLLECT INFORMATION
We collect information through:
Account registration forms
Service order forms
Contact forms
Support tickets
Cookies and analytics tools
Email communications
Automated server logs
3. HOW WE USE YOUR INFORMATION
We use collected information for the following purposes:
To create and manage user accounts
To provide, operate, and maintain Services
To process payments and invoices
To communicate service updates and notices
To provide technical support
To prevent fraud and abuse
To comply with legal and regulatory obligations
To improve website performance and user experience
4. LEGAL BASIS FOR PROCESSING DATA
We process your personal data based on:
Your consent
Contractual necessity (to deliver Services)
Legal obligations
Legitimate business interests
5. DATA SHARING & DISCLOSURE
We do not sell or rent your personal data.
We may share data only with:
5.1 Service Providers
Payment processors
Domain registrars
Data centers
Security and monitoring providers
5.2 Legal Requirements
We may disclose information if required by:
Law enforcement agencies
Court orders
Government authorities
5.3 Business Transfers
In case of merger, acquisition, or sale of assets, user data may be transferred as part of business operations.
6. DATA STORAGE & SECURITY
6.1 We implement industry-standard security measures including:
Firewalls
Encryption
Access control
Secure servers
6.2 While we strive to protect your data, no method of transmission over the internet is 100% secure.
6.3 You are responsible for safeguarding your login credentials.
7. DATA RETENTION
We retain personal data:
As long as your account is active
As required for legal, tax, or regulatory compliance
Until no longer necessary for service delivery
After termination, data may be permanently deleted without recovery.
8. COOKIES POLICY
8.1 Cookies help us:
Remember preferences
Analyze traffic
Improve performance
8.2 You may disable cookies via browser settings, but some features may not function properly.
9. EMAIL COMMUNICATIONS
We may send:
Service notifications
Billing alerts
Security notices
You may opt out of marketing emails, but service-related emails are mandatory.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
11. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
12. USER RIGHTS
Depending on applicable laws, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of data
Withdraw consent
Requests can be submitted via email to our support team.
13. INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored in data centers located outside your country.
By using our Services, you consent to such transfers.
14. ACCOUNT TERMINATION & DATA
Upon account termination:
Services are disabled
Data may be deleted permanently
No backups are guaranteed
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy at any time.
Changes will be effective once posted on our website.
Continued use of Services indicates acceptance of updates.
16. CONTACT INFORMATION
If you have questions, concerns, or data requests, contact us at:
Govaio Network
📧 [email protected]