Email Hosting Policy

This Email Hosting Policy (“Policy”) governs the use of all email hosting services provided by Govaio Network (“Govaio”, “we”, “us”, “our”) through https://www.govaio.com.

By using Govaio’s email hosting services, you agree to comply with this Policy in addition to our Terms & Conditions, Acceptable Use Policy, Privacy Policy, Data Protection Policy, and Service Level Agreement (SLA).

1. PURPOSE & OBJECTIVES

This Policy is designed to:

• Maintain high email deliverability

• Protect shared and dedicated IP reputation

• Prevent spam, malware, and abuse

• Ensure compliance with global email standards

• Protect customers from blacklisting and mail rejection

2. SERVICE SCOPE

This Policy applies to:

• Business & Enterprise Email Hosting

• Shared mail servers

• Dedicated mail servers

• Mail-only infrastructure

• Outbound and inbound email traffic

• Webmail, SMTP, IMAP, and POP services

3. EMAIL SENDING LIMITS & RATE CONTROL

3.1 Daily & Hourly Sending Limits

Sending limits are applied to prevent abuse and protect IP reputation.

Typical limits (may vary by plan):

Govaio reserves the right to adjust limits dynamically based on sending behavior.

3.2 Rate Limiting & Throttling

• Sudden spikes in email volume may trigger throttling

• Gradual warm-up is required for new domains or IPs

• Burst sending is restricted on shared infrastructure

3.2 Rate Limiting & Throttling

• Sudden spikes in email volume may trigger throttling

• Gradual warm-up is required for new domains or IPs

• Burst sending is restricted on shared infrastructure

4. ATTACHMENT SIZE & TYPE RESTRICTIONS

4.1 Attachment Size Limits

• Maximum attachment size per email: 25 MB

• Total message size (email + attachments): 30 MB

• Limits may vary depending on recipient mail servers

4.2 Prohibited Attachments

The following attachment types are blocked:

• Executable files (.exe, .bat, .cmd, .scr)

• Compressed files containing executables

• Scripts (.js, .vbs, .ps1)

• Malware-infected files

4.3 Attachment Scanning

All attachments are:

• Virus scanned

• Content filtered

• Automatically rejected if unsafe

5.3 Reputation Monitoring

Govaio actively monitors:

• Bounce rates

• Spam complaints

• Blacklist status

• Sender behavior patterns

Poor metrics may result in suspension.

6. EMAIL AUTHENTICATION REQUIREMENTS

To ensure deliverability, the following authentication standards are mandatory:

6.1 SPF (Sender Policy Framework)

• Must authorize Govaio mail servers

• Misconfigured SPF may cause rejection

6.2 DKIM (DomainKeys Identified Mail)

• Mandatory for outbound mail

• Ensures message integrity

6.3 DMARC

• Recommended policy: quarantine or reject

• Domains without DMARC may face throttling

Govaio may enforce authentication compliance.

7. DELIVERABILITY STANDARDS

7.1 Best Practices

Customers must:

• Send to opt-in recipients only

• Maintain clean mailing lists

• Remove hard bounces immediately

• Avoid spam-like content

7.2 No Delivery Guarantee

• Email delivery depends on recipient servers

• Govaio does not guarantee inbox placement

8. BULK & MARKETING EMAILS

8.1 Bulk mailing is allowed only if explicitly permitted.

8.2 Requirements:

• Double opt-in lists

• Clear unsubscribe link

• Sender identity transparency

8.3 Cold emailing is strictly prohibited.

9. SECURITY & ACCOUNT PROTECTION

Customers are responsible for:

• Strong passwords

• Two-factor authentication (if available)

• Preventing compromised accounts

Compromised accounts may be suspended immediately.

9. SECURITY & ACCOUNT PROTECTION

Customers are responsible for:

• Strong passwords

• Two-factor authentication (if available)

• Preventing compromised accounts

Compromised accounts may be suspended immediately.

11. BLACKLISTING & REMEDIATION

11.1 If blacklisted:

• Affected accounts may be suspended

• Investigation is required

• Delisting efforts are not guaranteed

11.2 Repeated offenses result in permanent termination.

12. SUSPENSION & TERMINATION

Govaio may suspend or terminate services for:

• Spam complaints

• Authentication failure

• Reputation damage

• Policy violations

No refunds apply.

13. DATA RETENTION & BACKUPS

• Customers must maintain backups

• Govaio does not guarantee email retention

• Deleted emails may not be recoverable

13. DATA RETENTION & BACKUPS

• Customers must maintain backups

• Govaio does not guarantee email retention

• Deleted emails may not be recoverable

15. POLICY VIOLATIONS & PENALTIES

Violations may result in:

• Throttling

• Temporary suspension

• Permanent termination

• IP/domain blacklisting

16. POLICY UPDATES

Govaio may modify this Policy at any time.
Continued use implies acceptance.